How to Manage Requests
Alert for New Requests
Having the platform launched during all times will ensure that your staff is receiving the initial notifications listed below. If the platform is not open, then the alerts will not be activated and will result in extra steps of having your staff check emails for notifications.
Notification sound
Notification tag in upper right hand corner of monitor
Flashing tab with “!! NEW !!” label
Each request has three stages:
1. Open
2. In Progress
3. Complete
Individual request tickets can be found on the left-hand side. Click on the request ticket to see Request Details.
A blue box represents the progress made and which stage the request ticket is in. A white box represents the next stage.
Open. Means that the request is new and has not been fulfilled or assigned to a staff member. All request tickets are automatically marked "Open" once they are clicked on. NOTE: You cannot unmark a ticket.
In Progress. Selecting this will automatically assign the request ticket to the user account you are using. Do not select this unless you intend to fulfill this request order. Use the messaging tool to respond to guests.
Complete. Selecting "Complete" means you have completely fulfilled the request/order. It will automatically archive the ticket. You can always use the "Show Closed" filter to view the ticket again. The messaging tool remain functional.
