Guests who book through an OTA do not receive pre-arrival communications. The new Runtriz Referral Tool allows you to send them the Guest Engagement platform.
Find the referral tool at the top right corner of the screen.
To send the guests a link to the app, you can enter either the guest's email:
Or, their SMS number:
A green message bubble will pop up if the link has been sent successfully.
Otherwise, a red error message will show up:
If the email is valid, guests will receive the email, instantly providing a link to the web-based Guest Engagement Platform.