Activating SMS Messages
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Two-Way SMS
Guide Overview
Activating SMS Messages
- SMS Messages are activated when a guest makes their first request.
- The guest must also add a valid SMS number in their notification settings.
Opting in and Out
Guests can opt in or out of receiving SMS messages by checking or unchecking the Opt-in checkbox found in the Notification Settings.
By default, guests will be opted in.
Opt-Out Keywords
Guests can also opt-out of receiving SMS messages by texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT as a response.
Help and Info
If guests text HELP or INFO as a response, they will receive an automatic reply that will link them to your hotel platform.