THE MAIN BENEFIT THAT WE ARE MEASURING IS NET PROMOTER SCORE (NPS) & OVERALL EXPERIENCE.
Properties that have implemented the app are seeing an average of 10+ point increase
in NPS and Overall Experience scores, and our clients have attributed each NPS point.
The other benefit is capturing the 76% of guests that have booked through an OTA,
and getting them to book direct for future stays.
HOTEL BENEFITS
NPS
Boost NPS by 10 points on average and increase RevPar
REVENUE
Increase revenue through upgrades, offers, late checkout and room service
DIRECT BOOKING
Capture OTA bookers during the stay, and convert to direct bookers
GUEST BENEFITS
Save time by not waiting on hold or going to front desk
Improve stay experience both in and out of the hotel
Get up to date info on hotel restaurants, business center, fitness center and other information