If you're having trouble with email notifications when a guest submits a request, please review the following:
Make sure your email address is spelled correctly in Staff Alerts.
Confirm that your email is checked off for the appropriate team and Alert in Staff Alerts.
Check your email's spam folder.
Additional info can be found in Staff Alerts
If you are still having issues after reviewing the above items, contact us at support@runtriz.com and please include as much detail as possible.