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Can a staff member respond to a request through a Request Alert?

No, the staff member needs to actually open the request in the Portal's RMS and respond through the Messaging Tool.

Staff can save the password to her or his device to improve response time.

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Frequently Asked Questions

  • At what point do trigger/email notifications go out?
  • Can a staff member respond to a request through a Request Alert?
  • How do I set up running routes?
  • How do I upload a file to an item?
  • What is a group code?
  • How do I set up Request Alerts (email notifications)?
  • Why am I not receiving an email when a guest submits a request?
  • If my staff doesn't have an email how can I create an account for...
  • I can't create a user because the email or username already exist...
  • I can't log in to the Runtriz portal
  • I keep getting logged out of the portal.
  • Our guest is having trouble logging in to the app
  • How do you change a user's password?
  • I forgot my password!
  • Which browsers best support the Runtriz platform?
  • There is no content when I navigate to the CMS
  • How can I see the changes I made to the CMS?
  • How do I make a question required for guests to answer?
  • Will the RMS run on any device like a phone?
  • Our guests are not receiving any text messages from the hotel.
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